Help & Support
Get the most out of HRTool.ai
Guides and answers for building assessments, inviting candidates, and reading results.
Getting started
Create your first assessment from the question bank and share the candidate link.
Invite candidates
One link, any device. Set attempts, expiry, and proctoring per assessment.
Read results
Scores, per-question detail, integrity flags, and candidate comparison.
Frequently asked questions
How do I create an assessment?
Sign in, open the builder, and click “Create Assessment”. Pick questions from the bank (filter by type, category or difficulty), set a time limit and passing score, choose proctoring and branding, then save. Your assessment gets a shareable candidate link.
How do I invite a candidate?
Open Manage Assessments, find your assessment, and click “Copy Link”. Send that link to the candidate — they can take it on any device, no account needed. You can set max attempts and an expiry date.
How do I read results?
Go to Results to see every submission with its score, pass/fail, per-question detail, and any proctoring flags. Use Compare to put candidates side by side, and add private admin notes to any response.
How does billing & usage work?
The Assessment Suite is $99/month per company and includes 100 completed submissions and 50 AI Media Credits each cycle. Beyond that, extra submissions are $0.20 each and extra AI Media Credits $0.40 each, billed automatically on your next invoice. Your usage (used vs included, overage and projected cost) is always visible in-app.
How do I manage my team?
Company admins can invite teammates and assign roles. Each company is its own workspace; data is scoped to your company. The platform owner (master admin) can manage companies and support you via impersonation.
Still need help? Contact us and we’ll get back within one business day.
